Social Media and Emergency Management in Paris (France)

Authors: Victor Santoni*, University of Cergy-Pontoise
Topics: Hazards, Risks, and Disasters, Communication, Hazards and Vulnerability
Keywords: Social Media, Paris, Hazards, Crisis Management, GIS
Session Type: Paper
Day: 4/13/2018
Start / End Time: 1:20 PM / 3:00 PM
Room: Napoleon B1, Sheraton 3rd Floor
Presentation File: No File Uploaded


Social media have emerged as new tool during Paris' latest emergencies. Hazards and emergency managers are however only little acculturated to those new crisis spaces.
During Paris' attack in 2015, there were a 2h blackout between people asking for information or offering help on Facebook or Twitter and the emergency services. Then in June 2016, the Seine flooded Paris and that gap hasn't been overcome. Since 2014 in France, the law considers citizens as the main actor of their own safety. The new uses of social medias during an emergency situation seems to bring one possible answer to this new statement. Are the authorities listening to theses new sources of information? Is a two-way flow of information technically, legally and intentionally possible?
I was working at the Paris' Police during that 2015-2016 period. My job was to improve the Central Police's GIS as well as having a reflexion about how far is it possible to integrate spatial information from Social Media data into this GIS. I will present the evolution of the perception of the social media from the Police's view related to communication issue during a crisis and a non crisis period. We will take a look at the solutions and tools proposed by emergency management professionals and by citizens through NGOs or hackatons. We will also connect the subject to the privacy's and social media's french law context.

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