Citizen outreach and Social Media for Emergency Management (SMEM)

Authors: Victor Santoni*, University of Cergy-Pontoise
Topics: Hazards, Risks, and Disasters
Keywords: Citizen, Social Media, Emergency Management, Hazards, Paris, Brussels
Session Type: Paper
Day: 4/5/2019
Start / End Time: 9:55 AM / 11:35 AM
Room: Forum Room, Omni, West
Presentation File: No File Uploaded


During November 2015 Paris' attacks, citizens were not officially involved in any kind of emergency management but were using their social media devices to provide field information. Likewise, during the March 2016 Brussels' attack, citizen's inputs through social media were also instrumental. Since 2014 in France, the law considers citizens as the main actor of their own safety. This statement seems to have never been concretely applied on the field : citizens are still referring to a victim status. Meanwhile, some emergency manager started monitoring social media's flow during emergency situation but no official process has been established so far. This paper follows two main hypothesis : on one hand, the citizen is not aware of its position into the emergency management system and the system is not deploying enough means to include the citizen. On the other hand, the use of the social media in emergency management (SMEM) could be a potential way to include the citizen in crisis and emergency management. The results are based on a survey on a wide range of hazards from floods to terrorist attacks spread between Paris' (France, n = 300) and Brussels' (Belgium, n = 200) region.

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