Crisis Communication by FEMA and Red Cross Via Twitter During Hurricanes Harvey, Irma, Lane, Matthew, and Micheal

Authors: Kelly Jones*, University of Oklahoma
Topics: Communication, Hazards, Risks, and Disasters, Quantitative Methods
Keywords: Communications Geography, Twitter, Natural Hazards, Hurricanes
Session Type: Poster
Day: 4/6/2019
Start / End Time: 8:00 AM / 9:40 AM
Room: Lincoln 2, Marriott, Exhibition Level
Presentation File: No File Uploaded


This poster examines the way disaster relief agencies, FEMA and Red Cross, communicate during natural hazards at the national and regional levels. Using tweets from the weeks of hurricanes Harvey, Irma, Lane, Matthew, and Micheal, I will asses how well the agencies communicate with the public in the wake of a storm. This project will utilize crisis communication theory and disaster management theory. The tweets will be coded according to a standard model of crisis communication and analyzed using SPSS software. The results found will determine if the agencies follow the steps of the model, and where their communication can be improved.

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